Just click on an online profile and you will be able to create an account.

You need to use a valid email address but you can choose any nickname – it doesn’t need to be your real name. Your Agony Aunt/ Uncle will only see your nickname when you talk to them. Your email address will be kept confidential.

You need to log in and add some credits to your account. Do this by clicking on any one of the payment methods in the box in the bottom right hand corner. You can spend as little as £2.50, which will buy 25 credits. All the messages you send are free, you only pay for the messages that you receive. Each message costs 5 credits.

If you don’t use all your credits they will remain in your account for you to use any time you need to come back to talk to someone.